Frequently Asked Questions
Everything you need to know about your ALEX AND ANI experience, from shipping to jewelry care.
How do I clean and care for my ALEX AND ANI jewelry?
To maintain the finish of your jewelry, we recommend gently wiping it with a soft polishing cloth. Avoid contact with water, perfumes, lotions, and cleaning agents, as these can cause tarnishing or damage to the plating.
What is your return policy?
We accept returns of unworn, tagged merchandise within 30 days of purchase. Items must be in their original packaging. Please note that final sale items and personalized pieces are not eligible for return.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order has shipped, you will receive a confirmation email with tracking information.
What materials are used in your products?
Our jewelry is crafted using high-quality materials, including recycled brass and eco-friendly finishes like Shiny Silver and Rafaelian Gold. All products are nickel-free and lead-free.
Do you offer a warranty on your jewelry?
Yes, we offer a 1-year limited warranty against manufacturing defects. If your item is damaged due to a production flaw, please contact our customer service team with your proof of purchase.
Can I adjust the size of my bangles?
Most of our signature bangles feature an innovative sliding mechanism that allows them to be adjusted for a perfect, customized fit on any wrist.